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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of LaQuisha Smith

LaQuisha Smith

March 5, 2025

5  out of  5
rating by LaQuisha Smith
"The customer service is amazing! I am a loyal customer for life!! Thank you guys so much"
We responded:
"We’re grateful for the feedback and appreciate your business!! "
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Terry Swindle

March 5, 2025

5  out of  5
rating by Terry Swindle
"Marilee and her staff are so helpful. I was not getting my bills through the mail because of a change in the system and they took the time to sit down with me and get both parties on track. This morning, they even opened their doors early for me. Thank you Marilee and staff."
We responded:
"We’re happy to help! Great to see you this morning, we appreciate your business! "
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Clayton Simpson

March 3, 2025

5  out of  5
rating by Clayton Simpson
"Great Customer Service!"
We responded:
"Thank for the feedback, Clayton! Our office strives to provide exceptional service! "
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Lilly Gregory

February 26, 2025

5  out of  5
rating by Lilly Gregory
"Marilee’s State Farm office never fails to go above and beyond for my insurance needs! Alex is such a wonderful representative; Consistently monitoring to be sure I receive the best coverage for the best prices, all while giving the best customer service. The entire office is full of the sweetest people, who are each so knowledgeable of their products offered. So thankful I have my insurance policies through them, and for Alex for always making sure I’m taken care of ! They will take care of you, and get you the best rate. I’d give 10 stars if i could !!"
We responded:
"Hey Lilly, thanks so much for the review! Alex is the best and works hard to provide exceptional service. We appreciate your business and the 10 stars! "
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Kensley White

February 14, 2025

5  out of  5
rating by Kensley White
"Alex is our agent & he’s absolutely amazing! He always responds quickly when we contact him & he is super helpful and friendly!"
We responded:
"Alex is great! Thanks for the feedback, we appreciate your business! "
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Gregg Hampton

February 13, 2025

5  out of  5
rating by Gregg Hampton
"Marilee and Kathy are the best. They are always very helpful and go above and beyond with their service, and they always have our best interests at heart."
We responded:
"Thank you so much for your feedback, Gregg! It’s always a pleasure helping you!"
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Kali Daniels

February 12, 2025

5  out of  5
rating by Kali Daniels
"Marilee and her team are incredible! When my car was recently broken into, they went above and beyond to assist me—not only guiding me through the claims process but also helping me connect with the car repair shop and rental company. Even after my claim was closed, they followed up just to check on me. If you’re looking for an insurance agency that treats you like family, I highly recommend State Farm!"
We responded:
"Kali- we hate that your car was broken into, but we’re happy to help with the claims process! So glad it was taken care of. Thank you for your business (and the review)!"
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Robert Montgomery

February 11, 2025

5  out of  5
rating by Robert Montgomery
"We have both business and personal policies with Marilee Thompson - State Farm Insurance. The staff is courteous and responsive. I would highly recommend this agent to anyone needing an insurance policy."
We responded:
"We appreciate your business and this feedback! "
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Keith Duckett

February 11, 2025

5  out of  5
rating by Keith Duckett
"You want to be treated fairly? See these folks. Anything else is just asking for trouble."
We responded:
"Thanks so much for the 5 star review, Keith! We appreciate your business"
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Steven Kress

February 7, 2025

5  out of  5
rating by Steven Kress
"Incredible as always."
We responded:
"Thank you for the review! We appreciate your business, Steven!"
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Michael Flowers

February 6, 2025

5  out of  5
rating by Michael Flowers
"My State Farm agent, Alex, has been an invaluable resource in assisting me with my vehicle and homeowners insurance policies. His exceptional support has been instrumental in ensuring my comprehensive coverage. I extend my sincere gratitude for his unwavering dedication to my needs. Sincerely, Michael"
We responded:
"Michael- Wow! Thanks so much for this feedback. Alex works hard to help customers with their personal price plan. We love hearing about your experience. Thank you for your business! "
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Jessica Holtan

February 5, 2025

5  out of  5
rating by Jessica Holtan
"Alex is excellent to work with! As a former agent myself, I have high expectations of how clients should be treated, and Alex hit every mark. I highly recommend this group!"
We responded:
"Thanks so much for the review, Jessica! We look forward to helping you and appreciate your business! "
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Amanda Strain

February 5, 2025

5  out of  5
rating by Amanda Strain
"I have been with State Farm since 2005. The staff have always been friendly and helpful. Kathy has been my number one contact for all these years. Alex is a very helpful gentleman and has always been so kind. . This is a great place to have insurance. I highly recommned."
We responded:
"An office is only as good as their team members and we have some of the best! Thank you for the feedback, we appreciate it! "
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Michael Cheatham

January 29, 2025

5  out of  5
rating by Michael Cheatham
"Alex was exceptional with a very personable and kind demeanor over the phone. Handled our auto and home bundle with ease. Just a few questions and he got everything dialed in for us. It was so painless that we took care of it while on the evening commute home after work. Thanks Alex!"
We responded:
"We agree, Alex is exceptional! Thanks for the feedback. We look forward to helping you, Michael! "
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Emma Daniels

January 22, 2025

5  out of  5
rating by Emma Daniels
"So helpful with fixing the insurance details I got wrong, and went above and beyond to help!"
We responded:
"We’re happy to help, Emma! Thanks for the 5 star review! "
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William Spradley

January 17, 2025

5  out of  5
rating by William Spradley
"Was extremely helpful with reviewing my savings and going over my new plan. Saved me a ton of money on my plan. And was very friendly throughout the process."
We responded:
"So glad to know we were able to help and save you some money on your insurance plan! We appreciate your business! "
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Chris Gillihan

January 17, 2025

5  out of  5
rating by Chris Gillihan
"When Craig Hayes retired and my policies went to Marilee I knew I was in good hands still!"
We responded:
"Thanks so much, Chris! "
Profile photo of George Meiers

George Meiers

January 9, 2025

5  out of  5
rating by George Meiers
"Ms. Marilee Thomson performed a review of my auto and homeowner policies this morning. Marilee took the time to go over all my policies for any possible savings while ensuring I have adequate coverage if needed. I found Marilee to be very knowledgeable with insurance products and would recommend her agency to others."
We responded:
"Thanks so much, George! It’s been a pleasure getting to know you since you moved to the area. We appreciate your business and the 5 star review! "
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Kent Smith

December 10, 2024

5  out of  5
rating by Kent Smith
"A quick "shout-out" for the Marilee Thomson State Farm group in Gallatin. We have been with this State Farm office since 2005. Their friendly attitude and willingness to answer questions and concerns is A+. The fact that I can stop by their office without an appointment and get my concerns addressed while I'm there is HUGE. A face to face discussion with friendly, knowledgeable people is so much better than a chain of emails or chatting with a faceless person or "bot". A special thanks to Kathy; always smiling, always friendly and always helpful. Thanks again! Kent"
We responded:
"We agree and love getting the opportunity to help people face to face! Thanks so much for the kind words, we appreciate your business! "
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Tara Shoemake

December 6, 2024

5  out of  5
rating by Tara Shoemake
"Marilee and her team are my go to!! 10-10 recommend 👌"
We responded:
"We love to hear this, thanks so much for the feedback! "
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Trey Haynes

December 5, 2024

5  out of  5
rating by Trey Haynes
"Highly recommend Marilee and her team! Very professional and hospitable. I’ve know Kathy for years at this office and my experience has been nothing short of service excellence."
We responded:
"Kathy is excellent! We appreciate your business and kind words, Trey! "
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Andrew Turner

December 2, 2024

5  out of  5
rating by Andrew Turner
"Always cordial, with outstanding customer service."
We responded:
"Thanks so much, Mr Turner! We appreciate your business"
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austin butler

November 27, 2024

5  out of  5
rating by austin butler
"Kathy Haynes helped me change my insurance over to new car. She is awesome and super helpful. Never had any issues for as long as I’ve carried their insurance on any of my vehicles!"
We responded:
"We appreciate your business, Austin! Thanks for letting us help you with the insurance. We agree, Kathy is awesome! "
Profile photo of Aaron Fitzgerald

Aaron Fitzgerald

November 27, 2024

5  out of  5
rating by Aaron Fitzgerald
"Awesome staff and great leadership with integrity and a desire to serve the community. I have cherished a working relationship for 10 plus years with what I consider great friends. Thank you for your service within the insurance realm and unto our community much gratitude."
We responded:
"Your kind words mean a lot, Aaron! Likewise for your business and integrity. "
Profile photo of Abby Custred

Abby Custred

November 25, 2024

5  out of  5
rating by Abby Custred
"Alex was so helpful when I needed some insurance assistance."
We responded:
"Happy to help, thank you for the feedback! "