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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Steph

May 15, 2025

5  out of  5
rating by Steph
"Very helpful and very understanding always there to help and answer question that I may have so glad I changed to them"
We responded:
"Thank you for the 5 star review! "
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Rick Prescott

May 15, 2025

5  out of  5
rating by Rick Prescott
"Having been a State Farm customer for many years, I left and went to another insurance company. There were several factors that caused this decision. After a short time I wasn't getting the service I wanted. I returned to State Farm but this time used a different agent that I had used for several years. Marilee Thomson and her staff were very helpful. Miss Michael Clifton went above and beyond in matching my needs with the right insurance policies. She tirelessly worked with me and kept me informed every step of the process. Recently I had some issues with their underwriting department. Again she worked hard to resolve these. I'm once again happy to be insured with the Marilee Thomson team and State Farm Insurance."
We responded:
"Rick- We’re so glad that you’re back with State Farm and chose our office! Thanks for your review and kind words about Michael, she’s a hard worker. We appreciate your business! "
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Ray Young

May 14, 2025

5  out of  5
rating by Ray Young
"Absolutely the best service!! Kathy Haynes is extraordinary in always helping with our insurance needs. We have been State Farm customers for 50 years!"
We responded:
"Wow- 50 years! We appreciate your business! You are absolutely correct, Kathy is extraordinary!! "
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Samantha Thomen

May 5, 2025

5  out of  5
rating by Samantha Thomen
"Shoot out to Micheal Clifton. She found the best coverage for our vehicles! She was super helpful and addressed all my concerns."
We responded:
"Hey Samantha- thanks so much for your feedback regarding Michael, she works hard! We appreciate your business! "
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Ashly Torres

May 1, 2025

5  out of  5
rating by Ashly Torres
"Everyone is so helpful and knowledgeable. I’m moving from a different state to Gallatin, and their kindness has helped make this transition easier. They’re flexible and truly want the best for their customers! I definitely recommend Marilee Thomson-State Farm for your insurance needs!—especially if you’re moving to Gallatin area."
We responded:
"Hey Ashly- we’re so glad to hear that we made your move to Gallatin easier! We enjoy helping others moving to the area with their insurance and financial services. We appreciate your business, welcome to Tennessee! "
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Keith Duckett

May 1, 2025

5  out of  5
rating by Keith Duckett
"You want to be treated fairly? See these folks. Anything else is just asking for trouble."
We responded:
"Thanks so much for the 5 star review, Keith! We appreciate your business"
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Anna Alexander

May 1, 2025

5  out of  5
rating by Anna Alexander
"Everyone at Marilee’s office is so nice and helpful! Alex was so wonderful to work with and made the switch from our old insurance to them so quick and smooth! He was alap able to save us money on home and auto insurance!"
We responded:
"We love hearing that we’re helpful AND saved you money! We appreciate your business and look forward to serving your family for years to come! "
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Morgan Bradford

April 30, 2025

5  out of  5
rating by Morgan Bradford
"Michael is by far the my helpful person I’ve ever spoken to when it has came to insurance! She made the process so easy and smooth and made sure to get me the best deal she could! Couldn’t recommend more :)"
We responded:
"Hey Morgan- thanks so much for this feedback and kind words about Michael! We appreciate your business! "
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Ralf Fig

April 30, 2025

5  out of  5
rating by Ralf Fig
"Alex was extremely helpful and very communicative!"
We responded:
"Thank you for the review! "
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John Bennett

April 25, 2025

5  out of  5
rating by John Bennett
"Took care of my problem promptly and cheerfully"
We responded:
"Hey John, I’m glad to hear you were taken care of! Thanks for the 5 star review! "
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Jean Springman

April 24, 2025

5  out of  5
rating by Jean Springman
"Very welcoming and knowledgeable helped me a lot"
We responded:
"Thank you for taking the time to give us this feedback, we appreciate your business! "
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Jim Golden

April 23, 2025

5  out of  5
rating by Jim Golden
"Prompt, courteous and always helpful in reviewing my home/auto policies.++"
We responded:
"We appreciate you taking the time to give our office a review. Thank you for letting us help with your home and auto insurance, Jim! "
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S Bohanan

April 16, 2025

5  out of  5
rating by S Bohanan
"Marliee and the ladies that work with her, are so very nice and professional. They get the job done quick and easy, whether it be in person or over the phone, it will be took care of for you. Thanks, Marilee!"
We responded:
"Sarah- we’ve enjoyed helping you over the years and love hearing your feedback! "
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Debbie Day

April 12, 2025

5  out of  5
rating by Debbie Day
"Kathy Haynes you are the Best!!! Thank you for everything you’ve done for me over the years!!"
We responded:
"Thank you for the review, Debbie! We agree that Kathy is GREAT!"
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Joseph Bibeau

April 9, 2025

5  out of  5
rating by Joseph Bibeau
"Customer support was handled professionally and thouroughly by associate Kathy Haynes. The 5 star rating is due to her performance exclusively."
We responded:
"Kathy is an asset on our team with 30 years of experience. We appreciate the kind words about your experience, Joe! "
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Robin

April 2, 2025

5  out of  5
rating by Robin
"My family just moved to Tennessee and was lucky enough to speak to Alex. Alex listened to what we were looking for, and offered suggestions for the best auto rates and coverage. He quickly gathered our information and offered a fantastic rate for our vehicles. I will definitely call Alex again soon when we add home insurance."
We responded:
"Happy to hear that the process went well on the auto insurance! We look forward to working with you on the homeowners insurance as well. Welcome to Tennessee! "
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Nicu

March 27, 2025

1  out of  5
rating by Nicu
"Avoid this office at all cost!! Initially I left a good review but had too adjust it 5 days later when I got a call back that the coverage they quoted was way higher, I had too go back too my previous insurance were I needed a requote which cost me more money then what I already had with them before the state farm quote. SHOULD HAVE STAYED WERE I WAS FROM THE BEGINNING NOW IM IN A WORSE SPOT with a higher monthly payment !! Stay away, stay away ...."
We responded:
"Thank you for sharing your feedback. I apologize for the experience you had and understand how frustrating it must be to face unexpected changes in your insurance. It’s clear that we did not meet your expectations, and for that, I am sorry. I want to acknowledge that our team member recommended waiting to cancel your current policy before the State Farm policy was issued. We always strive to provide our clients with the best guidance to avoid situations like this, and I regret this did not work out as we intended. I would appreciate the opportunity to discuss this further and see how we can assist you in any way. Thanks- Marilee "
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Edward Farrar

March 27, 2025

5  out of  5
rating by Edward Farrar
"Kathy at Marilee Thompson’s State Farm is so very nice and helpful. She always takes time to listen and answer questions about our insurance policies. This State Farm office has been one of the best I’ve worked with."
We responded:
"Thank you so much for the feedback, we appreciate your business!! "
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Tina Walker

March 26, 2025

5  out of  5
rating by Tina Walker
"Thank you Alex for your quick response and for being so nice."
We responded:
"We appreciate your business, thank you for the review! "
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Daniel Gossard

March 21, 2025

5  out of  5
rating by Daniel Gossard
"Welcoming, friendly, and helpful during our move to Gallatin. Great experience!"
We responded:
"Thanks so much for the feedback! Welcome to TN, it’s a great place to be. We appreciate your business! "
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Macee Hughes

March 19, 2025

5  out of  5
rating by Macee Hughes
"Alex made my auto insurance process quick and stress free! So thankful for his help. 10/10 experience :)"
We responded:
"Yay, we like to hear this! So glad we could help you with the auto insurance! "
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Boone Caudill

March 18, 2025

5  out of  5
rating by Boone Caudill
"Great experience with Alex W. We’re moving from CO to TN, and they set up our homeowners policy quickly and seamlessly!"
We responded:
"Welcome to TN! We appreciate the opportunity to help you, thanks so much for the great review! "
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Doug Shelton

March 17, 2025

5  out of  5
rating by Doug Shelton
"Marilee Thompson and State farm and everyone at Marilee's office always go above and beyond to make sure customers are satisfied. I have never had a bad experience when speaking with them to solve my issues. They're always prompt and courteous in resolution. Thank You Again! Doug Shelton"
We responded:
"Doug- we appreciate your business and this feedback. We really do try to go above and beyond! "
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Penny Templeton

March 14, 2025

5  out of  5
rating by Penny Templeton
"Great people to work with. I have had my insurance here for years. Kathy has been the best in helping me in all my needs, as well as the others."
We responded:
"We appreciate your business, Penny! "
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LaQuisha Smith

March 5, 2025

5  out of  5
rating by LaQuisha Smith
"The customer service is amazing! I am a loyal customer for life!! Thank you guys so much"
We responded:
"We’re grateful for the feedback and appreciate your business!! "